Helena Rooms

Confirmation of booking

Confirmation of booking is only valid upon receipt of a deposit of 25% of the total cost.

Note: 

i) Confirmation of availability for specific dates as received from “Helena Rooms” reservations is not considered a confirmation to a reservation. A booking is only confirmed upon receipt of a deposit.

ii) The deposit must be received by “Helena Rooms” no later than the date specified by the reservation department.

iii) Confirmation of the deposit made should also be forwarded to “Helena Rooms” reservations by either fax or email.

For Payments methods please see here

Refunds

For cancellation of a booking, a refund of the deposit is only given under the following conditions.

0% cancellation fee:
Full refund – When a cancellation of the booking has been made with a minimum of 30 days' notice (from the date of check-in) being given to “Helena Rooms” reservation department.

Note: 
i) 100% of the deposit is refunded.
ii) Accepted notices are either by fax or email.

50% cancellation fee:
A 50% cancellation fee is charged if a cancellation of the reservation has been made within the period of 21 days to 30 days, from the date of check-in.

Note: 
i) 50% of the deposit is refunded.
ii) Accepted notices are either by fax or email.

100% cancellation fee:
A 100% cancellation fee is charged when a cancellation of the reservation has been made within 20 days from the date of check-in.

Note:
i) No refund to deposit is refunded.

Balance of deposit
The balance to the booking is made at “Helena Rooms” prior to the departure date.